1. What are the three fields you must complete when adding a new subscriber before Cisco Unity will allow you to save your work? (Choose three.)
A. Alias
B. Extension ID
C. Display Name
D. SMTP address
E. Class of Service
Answer: ABC
2. The customer wants to set a call handler to play a school closing announcement and then hang up after playing the greeting once.
What are the correct call handler settings?
A. Transfer Incoming Calls set to “No” and After Greeting action set to “Hangup”
B. Transfer Incoming Calls set to “Yes” and After Greeting action set to “Hangup”
C. Transfer Incoming Calls set to “No” and After Greeting action set to “Goodbye”
D. Reprompt User After This Many Seconds Of Silence set to “2″ and Transfer Incoming Calls to “No”
Answer: A
3. The sales manager wants to have a message taken for the Sales Department delivered to the Sales Public Distribution List.
How can this be accomplished using a call handler?
A. set Transfer field to Sales Public Distribution
B. set Transfer field to Sales Manager’s mailbox
C. set Optional Extension to the ID for the Sales Public Distribution list
D. set Message Recipient on Messages Page to Public Distribution and then select the Sales Distribution List
Answer: D
4. A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephone number, entered touch tones rather than speaking the telephone number.
What does Cisco Unity do with that answer?
A. Cisco Unity plays it back as touch tones.
B. Cisco Unity hangs up on the caller when the touch tones are entered.
C. Cisco Unity interprets the touch tones and speaks the number entered.
D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered.
Answer: A
5. As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the amount of disk space used by each subscriber on the Unity system during the past seven days.
How can you accomplish this task?
A. run the Subscribers report
B. run the Storage Usage report
C. run the Subscribers report at the same time during each of the seven days needed
D. run the Storage Usage report at the same time during each of the seven days needed
Answer: D
6. Which version of SQL is required for a Cisco Unity system that is set up with 24 Voice Ports/Sessions?
A. MSDE
B. SQL Enterprise
C. SQL Server 2000
D. MSDE Professional
Answer: A
7. What software does a 24 Port/Session Cisco Unity in a UM configuration with Failover require?
A. MSDE
B. SQL 2000
C. SQL Enterprise
D. MSDE Enterprise
Answer: B
8. What is the proper sequence for installing software on the Cisco Unity server in a 36 Port Unified Messaging
configuration?
A. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
B. Windows 2000
MSDE
Cisco Unity System Preparation Assistant (CUSPA)
Exchange System Management Tools
Cisco Unity Installation and Configuration Assistant (CUICA)
C. Windows 2000
SQL2000
Cisco Unity System Preparation Assistant (CUSPA)
Microsoft Exchange
Forest Prep
Cisco Unity Installation and Configuration Assistant (CUICA)
D. Windows 2000
Cisco Unity Preparation Assistant (CUSPA)
SQL2000
Microsoft Exchange
Cisco Unity Installation and Configuration Assistant (CUICA)
Answer: A
9. Your customer has an NEC 2400 telephone system.
What is the approved integration method for this phone system?
A. SIP
B. serial
C. SSCP
D. analog
Answer: B
10. You are running the Unity Telephone Integration Manager (UTIM).
What is configured during a Cisco CallManager integration?
A. The IP address of the CallManager, the failover CallManager IP address, the device naming convention, and the MWI on and off codes are configured.
B. The IP address of the CallManager and the MWI on and off codes are configured. The failover IP address is added as a second integration in the UTIM.
C. The IP address of the CallManager is not needed as long as they are on the same subnet. Only the device name and the MWI on and off codes are configured by the UTIM.
D. The IP address of the CallManager and the failover IP address of the second CallManager are configured. The device naming prefix and the MWI on and off codes are not configurable.
Answer: A
11. In an Exchange 2000 environment, which method does Cisco Unity use to send voice mail to other Cisco Unity servers in the same Exchange routing group?
A. Cisco Unity cannot deliver voice mail to other servers.
B. Cisco Unity sends voice mail directly to the SMTP connector and the SMTP connector delivers these to the remote Cisco Unity server.
C. Cisco Unity delivers voice mail from the local information store through the Unity Internet Voice Gateway and then SMTP is used to transport the voice mail to the remote Cisco Unity server.
D. Cisco Unity delivers voice mail from the local information store through the X.400 gateway and then through the Cisco Unity Voice Connector. The voice mail is then passed off to the SMTP gateway for delivery to the remote Cisco Unity server.
Answer: B
12. When would you create a delivery location object in Cisco Unity?
A. when you have 20 remote Cisco Unity subscribers and want to give subscribers the ability to message all subscribers
B. when you have two Cisco Unity servers installed in the same organization and want to give subscribers the ability to message all subscribers
C. when you have two Cisco Unity servers installed in two different organizations and want to give subscribers the ability to message all subscribers
D. when you have two Cisco Unity servers installed in two different organizations and want subscribers to only message subscribers within their home Cisco Unity server
Answer: C
13. Your customer wants to allow subscribers to address messages across multiple Cisco Unity servers within the same organization where replication is happening on a regular basis.
How would you configure your systems to accomplish this goal?
A. configure primary location objects on all servers
B. configure delivery location objects on all servers
C. configure primary location objects and delivery location objects for all servers
D. add Internet subscribers on each machine for all other subscribers and configure primary location objects
Answer: A
14. Cisco Unity is integrated with Cisco CallManager at a company. The customer reports that Message Waiting indicators are intermittent on some extensions. You have opened up Integration Monitor to help resolve the issue.
Which statement is true?
A. This action will not help.
B. This action will help in resolving the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also opened.
Answer: A
15. A new Cisco Unity subscriber notifies the administrator that MWIs are not being turned on or off at their telephone. On further investigation, the subscriber notes that on occasion, the MWI light on the phoneflashes briefly and then goes out again.
What is the most likely cause of the problem?
A. The MWI light on the telephone has a broken contact.
B. There are not enough ports dedicated to turning MWIs on and off.
C. The MWI codes listed in the Unity Telephony Integration Manager (UTIM) are incorrect.
D. The user has set up a rule in their Outlook Inbox that moves all voice mail to another folder.
Answer: D
16. What should you set up before you add subscribers?
A. distribution lists
B. record voice name
C. alternate extensions
D. set up message notification
Answer: A
17. Which two objects should you configure prior to adding subscribers? (Choose two.)
A. account policy
B. subscriber IDs
C. access control list
D. subscriber template
Answer: AD
18. You want Cisco Unity to lock the voice-mail account if there are more than five invalid password entries for new accounts you create.
What would give you control over these settings?
A. account policy
B. class of services
C. user security containers
D. Active Directory Users and Computers (ADUC) account policies
Answer: A
19. What is the correct procedure for adding a new a subscriber on a Cisco Unity for Domino system?
A. You create the subscriber through the Cisco Unity System Administrator and Cisco Unity creates the Domino account.
B. You confirm the person has a Domino account and import them into Cisco Unity through the Cisco Unity System Administrator.
C. You confirm your Cisco Unity System Administrator Account has the correct class of service rights to add accounts in Domino.
D. You confirm the Cisco Unity For Domino connector is functioning and create the subscriber through the Cisco Unity System Administrator.
Answer: B
20. The manager of the Service department wants to set up a direct complaint service where the manager will receive live calls that are identified as coming from this call handler. If the manager does not answer, a message will be taken and sent to the manager.
How can you accomplish this using a call handler?
A. enter the manager’s extension in the appropriate box on the Profile page;
use Supervised transfer and check the Introduce check box on the Call Transfer page
B. enter the manager’s extension in the appropriate box on the Profile page;
use Supervised transfer and check the Announce check box on the Call Transfer page
C. enter the manager’s extension in the appropriate box on the Call Transfer page;
use Supervised transfer and check the Introduce check box on the Call Transfer page
D. enter the manager’s extension in the appropriate box on the Call Transfer page;
use Supervised transfer and check the Announce check box on the Call Transfer page
Answer: C
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