1. Which three best describe the partner benefits of the Cisco Lifecycle Services approach? (Choose three.)
A. Improve customer satisfaction rates
B. Improve the skill sets of their staff members
C. Increase their staff productivity
D. Reduce the risk involved with deploying and supporting new and complex technologies
E. Improve response times for network outages
F. Help ensure that suppliers are meeting metrics
Answer : A,C,D
2. Which three of these service components are in the design phase? (Choose three.)
Select exactly 3 answer(s) from the following:
A. Account Qualification and Planning
B. Detailed Design Development
C. Staff Training
D. Systems Acceptance Test Plan Development
E. Staging Plan Development
F. Site Readiness Assessment
Answer: B,D,E
3.Which prepare phase service component involves providing a customer with a financial justification for adopting a technology? Select exactly 1 answer(s) from the following:
A. Technology Strategy Development
B. High-Level Design Development
C. Business Case Development
D. Proof of Concept
Answer: C
4.Choose the most accurate statement regarding the account qualification and planning service component in the prepare phase. Select exactly 1 answer(s) from the following:
A. providing a partner with information regarding customer acceptance of a new Solution
B. providing information regarding current network infrastructure readiness
C. using stakeholder interviews to identify stakeholders and decision-makers, high-level solution requirements, timelines, and the scope of an opportunity
D. adjusting a solution to account for a customers physical site characteristics
Answer: C
5. Which definition best describes the staff training service component within the implement phase? Select exactly 1 answer(s) from the following:
A. improving the network management system and the performance and functionality of infrastructure operations
B. providing a step-by-step plan that details the installation and service-commission tasks required in order to create a controlled-implementation environment that emulates a customer network
C. developing and implementing a training plan using classes, workshops, or c-learning courses
D. compiling a training manual for use in ongoing operations
E. reducing the risk of downtime due to facilities-related problems
Answer:C
6. Which of these phases involves ensuring that a new solution has been integrated without disrupting the existing network? Select exactly 1 answer(s) from the following:
A. plan
B. prepare
C. operate
D. implement
Answer: D
7. In the design phase, which service component provides the customer with a comprehensive design? Select exactly 1 answer(s) from the following:
A. Implementation Plan
B. Detailed Design Development
C. Project Kick-off
D. Staging Plan
E. High-Level Design
Answer: B
8. Conducting a project kick-off in the plan phase provides which of the following customer benefits? Select exactly 1 answer(s) from the following:
A. ensure that it receives detailed network diagrams
B. reduce the risk of downtime due to facilities-related problems
C. ensure end-user support immediately after the launch of a new system
D. confirm project roles and responsibilities, as well as milestone dates
Answer: D
9. Which three service components are in the operate phase? (Choose three.)
Select exactly 3 answer(s) from the following:
A. System Monitoring
B. Operations Implementation
C. Incident and Problem Management
D. Change Management
E. Operations Plan
F. Project Close Out
Answer: A, C, D
10. Which of the following best describe the customer benefit of creating a systems acceptance test plan in the design phase?
(Which best describes the customer benefit of creating a system acceptance test plan in the design phase)
A. Reduce unnecessary disruption, delay,rework, and other problems by establishing test cases
for use in verifying that the systems meets operational, functional, and interface requirements
B. Improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy
C. Reduce operating costs and limit charge-related incidents by providing a consistent and efficient set of processes
D. Improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions, as well as reduce deployment costs by analyzing gaps in early in the planning process to determine whet is needed to support the systems
Answer: A